Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email address, phone number, scam details, case descriptions, and documents you upload (ID images, receipts, etc.). We also collect standard analytics (pages visited, features used) to improve the Platform.

2. How We Use Your Information

  • Process and manage your scam reports and recovery cases
  • Communicate with you about your case progress
  • Improve our services and user experience
  • Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share information with trusted partners (payment processors, law enforcement) only when necessary for service delivery or as required by law.

4. Data Security

We implement industry-standard encryption (SSL/TLS) for data in transit and at rest. Access to your data is restricted to authorized personnel only.

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may also export your data or close your account through Settings.

6. Cookies

We use essential cookies for authentication and session management. No third-party tracking cookies are used without your explicit consent.

7. Contact

Data Controller: ScamResolve Ltd.
Email: privacy@scamresolve.online

Last updated: April 2025